🚚FREE Australia-wide Shipping on Orders $250
Shipping Policy – Sancho Spanish Olive Oils in Australia
Last Updated: 22 May 2026
Delivery Options
We offer two shipping methods for customers in Australia. You can select your preferred option at checkout.
Shipping Method
Delivery Time
Carrier
Standard Post
5–10 business days
Australia Post
Express Courier
1–5 business days
Courier (e.g., Aramex, Sendle, or local courier)
⚠️ Delivery times are estimates and commence from the date of dispatch, not the date of order. Delays may occasionally occur due to Australia Post or courier volumes, public holidays, or remote locations.
Shipping costs are calculated at checkout based on:
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Your selected shipping method (Standard or Courier)
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The total weight of your order
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Your delivery postcode
We display the exact shipping cost before you complete your purchase – no hidden fees.
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Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
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You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
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If you order on a weekend or public holiday, processing begins the next business day.
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Orders placed before 12:00 PM (noon) AEST/AEDT on a business day will usually be dispatched the same day. Orders placed after this time will be dispatched the next business day.
We currently ship only within Australia. We do not ship internationally.
We deliver to all Australian states and territories, including remote and regional areas. However, deliveries to very remote locations may take longer than the estimates above.
Both shipping methods include full tracking.
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Australia Post Standard: Tracking link provided via email.
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Courier: Tracking link provided via email (carrier may vary depending on your location).
You can track your order at any time using the link in your shipping confirmation email.
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If Australia Post or the courier attempts delivery and no one is home:
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A collection notice will be left (usually for Australia Post parcels to be collected from your local post office).
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For courier deliveries, a second attempt may be made, or the parcel may be held at a local depot.
Uncollected parcels returned to us may incur a re-dispatch fee. Please contact us if you miss a delivery.
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If your order arrives damaged or does not arrive within a reasonable time (15+ business days for Standard, 10+ business days for Courier):
Issue
What to do
Damaged parcel
Take photos of the packaging and product, then email us within 48 hours of delivery.
Lost parcel
Contact us with your order number. We will lodge an investigation with Australia Post / Courier.
We will replace damaged goods or refund lost parcels after the carrier completes their investigation (usually 5–10 business days).
Please ensure your shipping address is 100% correct at checkout. We print the address exactly as you enter it.
If you realise you made a mistake, email us immediately at sales@sanchooliveoil.com.au. If the order has not yet been dispatched, we can correct it. If already dispatched, address correction fees (charged by Australia Post / Courier) will be your responsibility.
Shipping & Delivery
Contact Us
For any shipping enquiries, Please include your order number in all shipping-related emails.