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Privacy Policy – Sancho Spanish Olive Oils in Australia
Last Updated: 22 May 2026
About this Policy
Campos Holdings Group (ABN 81 139 384 562) trading as Sancho Spanish Olive Oils in Australia ("we", "us", "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website sanchooliceoil.com.au or purchase Sancho Spanish Olive Oils.
We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
What Personal Information We Collect
We collect only the information necessary to sell and deliver our olive oils to you:
Category
Examples
Identity & Contact Data
Name, billing/delivery address, email address, phone number
Transaction Data
Order details, purchase history
Payment Data
Stripe handles your card details – we do not store full card numbers
Technical Data
IP address, browser type, website usage (via cookies and tracking tools)
Marketing Data
Your preferences for receiving our newsletter or special offers
How We Collect Your Information
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Directly from you: When you create an account, place an order, sign up for emails, or contact us.
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Automatically: Via cookies, Google Analytics, and Facebook Pixel when you browse our site.
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From third parties: Stripe (payment confirmation), Mailchimp (email marketing), our delivery partners, and website hosting services.
How We Use Your Personal Information
We use your information only for lawful, specific purposes:
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Process and deliver your orders (including payment processing via Stripe).
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Manage your account and provide customer support.
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Improve our website and products using analytics.
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Send marketing communications via Mailchimp – only if you opt in (you can unsubscribe anytime).
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Comply with Australian tax and record-keeping laws.
Disclosure of Your Information
We never sell your personal information. We may share it with:
Recipient
Purpose
Stripe
Payment processing. Your payment data is collected directly by Stripe. We receive only confirmation and last 4 digits.
Mailchimp
Email marketing. If you opt in, your name and email address are stored in Mailchimp. You can unsubscribe at any time.
Google Analytics
Website analytics – collects anonymised data (IP anonymisation enabled). No personal identification.
Facebook Pixel
Advertising and retargeting – collects browsing behaviour. No personal identification unless you are logged into Facebook.
Delivery partners (e.g., Australia Post, Aramex)
Shipping – only address and contact details.
IT & email platform providers
To run our website and communications.
Legal obligations
If required by Australian law or a court order.
Sancho Food America LLC (Spanish parent company)
Only for supply chain or quality purposes, with strict data protection safeguards.
Data Security
& Storage
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We use SSL encryption to protect data transmitted through our website.
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Our servers may be located outside Australia (e.g., cloud services, Mailchimp servers in the US). By using our site, you consent to this transfer, provided the recipient maintains adequate security.
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Stripe maintains PCI-DSS compliance. You can review their security at stripe.com/au/privacy.
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Mailchimp complies with international data protection standards – see their privacy policy at mailchimp.com/legal/privacy.
Data Retention
We keep your personal information only as long as necessary:
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Tax records: 5 years after your last transaction (Australian law requirement).
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Marketing data in Mailchimp: Until you unsubscribe.
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Google Analytics data: Retained for 26 months, then automatically deleted.
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After that, your data is securely deleted or de-identified.
Your Privacy Rights (Australian Residents)
You have the right to:
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Access the personal information we hold about you.
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Correct any inaccurate or outdated information.
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Unsubscribe from marketing emails at any time (click "unsubscribe" in any email).
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Lodge a complaint (see Section 11 below).
Cookies & Tracking Technologies (Important)
Our website uses the following:
Tool
Purpose
Opt-out Option
Essential Cookies
Cart, checkout, login – required for the site to function
Cannot be disabled
You can also disable non-essential cookies via your browser settings, but this may affect some features.
Tool
Purpose
Opt-out Option
Essential Cookies
Cart, checkout, login - required for the site to function
Cannot be disabled
Facebook Pixel
Advertising and retargeting – collects browsing behaviour. No personal identification unless you are logged into Facebook.
Purpose
Delivery partners (e.g., Australia Post, Aramex)
Shipping – only address and contact details.
Purpose
Legal obligations
If required by Australian law or a court order.
Purpose
Sancho Food America LLC
(Spanish parent company)
Only for supply chain or quality purposes, with strict data protection safeguards.
Purpose
Your Choices
-
Marketing emails: You will only receive them if you opt in. Every email has an "unsubscribe" link.
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Cookies: Adjust your browser settings to block third-party cookies.
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Facebook: You can control ad preferences directly in your Facebook account settings.
Complaints & Contact Us
For privacy enquiries, access requests, or complaints:
Method
Details
Phone
02 9608 9123
Physical Address
18 Broadhurst Rd, Ingleburn NSW 2565
Mailing Address
PO Box 5, Casula NSW 2170
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on this page with a new "Last Updated" date.